The job has been fixed by optimising the performance of the generation to avoid these intermittent failures.

Sitemap Generation went down.

Description

We have identified an issue where our sitemap.xml generator job has not been running as scheduled. This job is crucial for updating your website's sitemap, which helps search engines more efficiently index your site's pages.

Impact

• Search Engine Optimization (SEO): The primary impact of this issue is on SEO. New pages or content updates may not be indexed promptly by search engines, potentially affecting your site's visibility and organic search rankings.
• User Navigation: While direct navigation and site functionality remain unaffected, users relying on search engine results to find specific pages or products may experience difficulties.
• Webmaster Tools Alerts: Web administrators might receive alerts or notices about the sitemap being outdated, which could impact site health reports.

Current Actions

• Our technical team is actively investigating the root cause of the failure to ensure the sitemap.xml generator job is back to its regular schedule.
• We are exploring temporary measures to manually update the sitemap to minimize the impact on SEO and ensure new content is discoverable.

Next Steps

• Resolution: We aim to resolve the issue and have the sitemap.xml generator job running smoothly as soon as possible.
• Updates: Further updates will be provided here as our investigation progresses and when a fix is implemented.
• Support: If you have specific concerns or need assistance, please contact our support team at support@bdgr.co.uk.

We apologise for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue. Ensuring the reliability and performance of our services remains our top priority.

Badger Commerce Team